Finastra VP, IS Operations in London, United States


With over 10,000 superstars across 48 different countries globally, it is hard not to be inspired every single day. At Finastra we celebrate in global knowledge sharing, diversity and an opportunity to make a difference for each other and for our customers .

We are on a journey. After bringing two global Fintech leaders together in June 2017, Finastra has truly recognized the opportunity and power we have, by combining our expertise, successes and passion together. Whether it is in a collaboration hub or innovating with colleagues across our global landscape, we are one team creating a network of talent and creativity in a stimulating environment, to do what we can to make a difference for our customers .

Our people are leaders in their role and are always looking for new ways to help our customers grow, compete and optimize their business. From a graduate Software Engineer to an experienced Sales Executive – we are looking for personal leadership and people with the appetite to understand the markets and customers we serve. We drive innovation that challenges the status quo and feel proud of the positive differences that we make every day. We recognize talent and provide a work environment where leaders can drive results , develop and grow their careers.

Success is what you do, success is what we achieve, together.

The future of Finance is open – combine your talents with Finastra opportunities to create an exciting career with us.

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To perform this job successfully, an individual must be able to perform the essential duties and responsibilities satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Provide leadership to the IS Core Services team;

  • Responsible for setting operational goals and metrics for the IS team across the four main disciplines of PMO, Enterprise Applications, Desktop Services and IS Core Services;

  • With the senior IS leadership team, regularly review capacity and resource management and continuously improve strategies and make both long term and tactical business decisions;

  • Prepare and own the annual IS budget (approx. $45M) with the CIO and undertake regular reviews of budget performance with the Finastra finance business partner;

  • Run the IS commercial team ensuring a lean set of processes across IS to enable efficient cashflow management;

  • Own the IS procurement process and work closely with allocated resources from the Finastra procurement team to ensure value for money solutions;

  • Be flexible and agile to meet future customer demands. Introduce new and innovative ways of managing the delivery of IS Core Services (including but not limited to utilization of collaboration platforms, new O365 services (e.g. Yammer, Teams), different network models, and innovative models for Enterprise IS service delivery including near-shore, off-shore and managed service agreements;

  • Managing and driving the manpower demand plans, schedules, quality initiatives, process change initiatives and assist the business to achieve year on year improvements within its operating plan;

  • Take the lead role in supporting Finastra’s M&A activity and ensuring that project plans around acquisitions and divestments are realistic and deliver the company’s objectives;

  • Manage a team across multi sites spread globally, within a very fast-paced/time-critical and demanding environment. Typically a team will consist of workforce from a variety of sources permanent/temporary and contract labour and the role holder must set the appropriate expectations with his team on managing the workforce in an appropriate, engaging and pro-active manner

  • Create, lead, engage with and direct a workforce to drive enhanced performance through our people agenda. This will include at all levels of the business - safety of our people, employee engagement, performance leadership, talent & succession and training & development

  • Implements change and/or develop new processes as required to provide ability to better service Finastra business units and our employees, reduce cost to serve and improve contribution.

  • Set/clarify requirements and expectations for IS staff within the Core Services team

  • Working with key business partners and client side functions such as Finance, Procurement, HR, and GTO to deliver the operating plan and to secure required support and resources for projects and initiatives.



The role holder should hold a degree or have equivalent qualification or workplace experience

· Goal driven, target orientated, able to step back and look at the bigger picture (helicopter view), the person will also be able to manage ambiguity with their sleeves rolled up, and possess a preparedness to get involved

· Demonstrate strong track record of team leadership within a large scale rapid and process driven environment – must have end to end process management experience (lean, six sigma) and ideally procurement or finance experience

· Demonstrate a strong track record of problem solving and very strong analytical skill capability as he/ she will be required to look at and find solutions for a variety of operations problems.

· Excellent communication skills (English written and verbally)

· High dependability – be there to manage department – and able to use initiative

· Must be flexible and able to manage a business that can operate 24/7 (including holidays) and commit the time required to get the job done.

· Demonstrate ability to manage, motivate, and influence work behaviours


  • A minimum of 10 years of combined experience in information technology and related services and management. Experience in the FinTech or Financial Services industry is a plus

  • A minimum of 6 years of leadership responsibility

  • Ideally you will have experience IT commercial management, PMO experience, and procurement experience

  • Ideally you will have experience of managing 3rd party contract resource arrangements on a large/national scale.


  • Bachelor's degree from an accredited college or university, or equivalent experience. A degree in Computer Science, Computer/Data Systems Management or a related field or discipline is preferred.



  • Ability to express or exchange information by means of oral and written communication.

  • Ability to stand, walk, reach, stoop, bend, and lift and carry up to 25 lbs. of weight (laptop, projector, suitcase, etc.).

  • Manual dexterity to input data into the computer.


  • Extensive travel required.


  • Work is performed in a general office environment.


The above statements describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you need assistance or an accommodation due to disability please contact us at 800-274-7280.

The Future is Collaborative . The Future is Open. The Future is Now.

Finastra unlocks the potential of people and businesses in finance, creating a platform for open innovation. Formed in 2017 by the combination of Misys and D+H, we provide the broadest portfolio of financial services software in the world today—spanning retail banking, transaction banking, lending, and treasury and capital markets. Our solutions enable customers to deploy mission critical technology on premises or in the cloud. Our scale and geographical reach means that we can serve customers effectively, regardless of their size or geographic location—from global financial institutions, to community banks and credit unions. Through our open, secure and reliable solutions, customers are empowered to accelerate growth, optimize cost, mitigate risk and continually evolve to meet the changing needs of their customers. 48 of the world’s top 50 banks use Finastra technology.

Finastra is an Equal Opportunity Employer in the United States. Qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, handicap or disability (physical or mental), Vietnam-era or disabled veteran status, and other factors protected by state and local laws. For more information please read D+H’s EEO Policy Statement at .